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KNOWLEDGE ABOUT GLASS VASES
All items are hand made or blown glass vases. They are originally made in metric, then we converted to nearest inches easier for our customer to visualize. If you need exact dimensions, please contact our office to have our rep to get the exact dimensions for you.
Since they are all hand made/mouth blown glass vases, if you look carefully, they might have very minute slight differences among each vases. Tiny bubbles, are a nature part of glass vases, they are a by product of any liquid glass when they are cooled, but it is very minor that most of people do not notice it.
SHIPPING
Shipping charges are made by shipping carriers. WGV International charges our customers however shipping company is charging us. We will quote and choose between a variety of shipping carriers to find the best rate and most reliable services for our customers. Our customer can choose to use their own carrier to use if they would like. However, if any damages or lost in package, customers will be responsible in contacting their carrier agent and filing claims. Also customer will need to fill out a waiver to have us to ship with your carrier. (Click here to download the waiver)
SHIPPING BY FEDEX:
For shipment made via Fedex - it goes through terminal by terminal, so the damage rate of shipping by Fedex is very high! Even when we package our products in the best possible manner that is in our capability to prevent any damages from tossing or crushing, there could still be damages to the products. If any damages are found upon receiving the item, please contact us as soon as possible. By email: claims@WholesaleGlassVasesInt.com, or call us (626)452-8268. Any damages reported after 14 days of receipt of item will be automatically denied, for the reason Fedex only allow us short period of time in filing claim. Any claims filed against Fedex after this period of time will be denied. It is our customers duty to report any damage within the 14 days period.
SHIPPING BY TRUCKING COMPANY:
For shipment made via Trucking company — IMPORTANT: All shipment with trucking company has to be shipped to Commercial Address (business building, warehouse, plaza, shop). Few places such as home business, church, school, country club, resident and military installations, does not consider commercial that requires delivery surcharge of $35. If you provide false information, and trucking company discovers the ship to is not a commercial address. They will surcharge us for the amount, which then, we'll have to charge that to you. It is normally safer going with trucking company in shipping. We palletize the shipment on a wooden skit, and it will arrive to you in the same manner.
If there are any damages discovered upon receipt of item, please notate it on the bill of lading before you signing it clear.
If you do sign the bill as it is, it is a binding contract from the trucking company that stands in the court of law that you accept the item in the condition and manner as you received it. Be sure you note it on the bill before you accept, even if you see a slight problem or feel a little uncomfortable of how the driver is handling the shipments, because it will help you in winning the claim case against trucking company in the case of damages. If there are any damages, please note it, and call our office or email us immediately. We will assist you in resolving the issues in the best manner.
INTERNATIONAL SHIPPING:
International Purchases (Canada & Mexico): It is customer's responsibility on any custom's and duty issues. Customer must know about their own country's customs and regulations. Any fees and charges by their country's custom will be customer's responsibility. Customer will have to pay for custome clearance, and duty fees. Any bills of outstanding custom and duty fees that are unpaid for will be charged to your card on file with additional $25 processing fee.
SHIPPING TIME:
Please allow us 1-2 days to process the order depending on the cut off time. Rush orders can be processed and shipped the same day for a small fee, and the order has to be placed before 12pm PST. Shipping time depends on the carriers that we use. Fedex ground and trucking companies generally uses approx. 5-6 business days to reach across the country. However the time may vary a little if it is not guaranteed shipping, in cases of snow storm, forest fire, road closure, etc. Guaranteed service can be provided by trucking company with a surcharge. It insures that they will deliver the shipment absolutely on the delivery date that they have promised. Any shipment after leaving our warehouse, the shipping time is and procedure is up to the shipping carriers. Best way of finding out what/where/when the shipment is to call the trucking company with the tracking number you have been provided by us through invoice.
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CANCELLATION:
In order to cancel on an order placed, please notify us via email within 24-hours excluding weekends and holidays. Orders cancel will applied a charges of 15% of total invoice on processing fee, and $10 packaging fee. Shipping & handling charges is not refundable for any orders cancel after we notify you of the shipping confirmation.
Please verify of all orders before submitting.
RETURNS:
If item arrived, and you do not like it, you can return them within 2-3 days with no penalty except for all non-product-related (shipping, handling, return shipping fees) charges are NON-Refundable.
You would be responsible for return all items in its original condition, and original box. If item gets damaged during return shipping, you would have to claim with your shipping carrier for the damaged items. All goods that returned in good condition will receive credit. If item returned after 1 week of receipt, but before 30 days, all the good items returned will incur a 25% restocking fee, all non-product-related fees (shipping, handling, return shipping fees) are NON-REFUNDABLE.
No returns will be allowed for order longer than 30 days of receipt. Please notify us before returning any items. Any items returned without a RMA number obtained from our staff will be rejected. So be sure to write your RMA number big and visible on the box when you are returning it.
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DAMAGES & CLAIMS:
If the item you received are damaged or incorrect. Please follow the following procedure. Any questions, call/email us right away.
1. All Claims has to be filed within 10 days of receipt of product. Past that time, it may be denied. Fact being that it been at your location for so long, we would have no proof to trucking company that they have damaged it, because they would argue that it might have been damaged after it was delivered, since upon delivery the item was in good condition while customer accepted it.
2. Do not discard the broken items and the packaging materials right away, shipping company may need to pick them up for inspection, items are to be kept for up to 14 days before discarding.
3. Please take a picture of the broken item and its packaging, please do not remove broken glass out of the box unless you feel it is safe to do so. You can open the lid of the box a little, and take a vertical picture from top down, and that should be good enough. If you do not have a digital camera, please just write a brief description of the damages that you see. It is because we will be submitting all these documents with the claim paper work when filing claims with shipping carriers.
4. Contact us by email at claim@WholesaleGlassVasesInt.com. Email or fax us all corresponding materials. Upon acceptance of your claim, we will credit you back. There will be no replacement for damages items, unless under special circumstances. We do not accept return items that are opened and used more than 15 days after delivery. We do not pay for shipping costs and return shipping costs other than our error (incorrect item shipped to you)
5. Claim on this case would be handled as seperate case, if you need replacement, it will have to be re-ordered. Claim will be send as credit back to the chargecard as trucking/fedex credit us.
6. Claim approval is solely depend on the trucking company/fedex, of course we do our best to get you the full amount claimed.
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